Refund Policy


Refunds for Goods

We do not provide cash refunds for purchased products. Instead, we offer credit vouchers for products returned within 14 days of receiving your goods.

Exchanges: We accept exchange requests for goods purchased from our website for the following reasons:

i. Unused and unwanted goods;

ii. Good is broken;

iii. Good does not match description; or

iv. Goods is the wrong size.


Exchanges do not apply to the following goods:

i. Toiletry Equipment due to hygiene reasons.



Returns can be made in person at the following location(s): Ok Medical Swatar, Birkirkara.